Authority Levels
Volunteer Teams
Depending on your role in the team and the way that the team authorities have been defined you may or may not be able to change a service request. If you are not allowed to request a service you will be notified when you attempt to make a change, or the you will not be able to access that function.
Co-operative Teams
In Co-operative teams you can only change a service request if you are the person who originally created the service request. In addition a service request can only be changed if it is in the Requested or Accepted state.
To change a service request
1. Go to the Services/Services I Am Receiving page.
2. Select "Change" for the Service that you want to change.
From here you will be able to change some of the key elements of the service request including the start and end time, comments and, if this is a babysitting service, the children included. If the element of the service you want to change is not one of those listed you will have to cancel and re-request the service.
3. Select Update
You changes will be recorded.
The actions that the system will take depend on the service request status:
| 1. | Requested: Where a service has been requested but not accepted by any member, all of the members / families that were originally invited to perform the service will be notified of the change. |
| 2. | Accepted: Where a service has been accepted by a member, that acceptance will be cancelled and that team member will be notified of the change. They will then have to re-accept the service request to confirm that they will still be providing it. Of course at this point they can refuse to perform the service as well. |