Registration

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Below are the answers to many frequently asked questions.

If you do not find the answer here please contact us directly on info@helpinghero.com.

Q: How do I change my details once I am registered?

Use the “My Account” choice in the HelpingHero "Me" menu to update your details at any time.

Q: How do I register?

Use the “Register” link on the HelpingHero Home page to register yourself.

Q: Are my registration details secure?

Yes – please see our Privacy policy for information on how we treat your personal information.

Q: Do I have to register individually for each service that I want to use?

No – once you register for HelpingHero you can simply select which services (babysitting, pet sitting, house sitting, etc) you would like to use.

Q: Do I have to pay to register at HelpingHero?

No -- the HelpingHero service is free for personal users.

Q: What is the difference between a Member, Family and Team?

•Member: A member is an individual person who has registered to use the HelpingHero website.
•Family: a Family is composed of members who are related in some way. A Family can be as small as one person or as large as is required. Generally a Family will consist of the people living at the same address, but this is not a requirement. It is at the Family level that points are traded on HelpingHero. So if you baby-sit a child for another person the points are transferred between their family and your family.
•Team: A Team is composed of Families and is the basis of your community. They are the families from whom you request services and to whom you provide services.

Q: Can I have a Family of one person?

Yes - you can have a family with just one person in it. Simply register as a Member, create your family but do not invite any other family members. By this action you will have created a family of one person.